Author: Angell, Christopher Michael

The importance of customer experience has taken off in recent years. As competition becomes the norm in many digital and application spaces, the interaction that the consumer has with a company becomes more important. CX is vital in helping a company retain its customers and grow its customer base through organic referrals.

Luckily, technology offers several ways for businesses to improve their customer experience. In this article, 11 members of the Forbes Technology Council explain some techniques businesses can use to improve their customers’ experience.

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Attackers will cross multiple domains like email, identity, endpoints, and applications to find the point of least resistance. Today’s defense solutions have been designed to protect, detect, and block threats for each domain separately, allowing attackers to exploit the seams and threshold differences between solutions—leaving the business vulnerable to attack. Microsoft Threat Protection stops attack sprawl and auto-heals enterprise assets with built in intelligence and automation. Read on to learn more.

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With remote work as the new normal, organizations must rely on employees and volunteers who are working outside traditional business borders. This guide will help you implement the Security and Compliance capabilities of Microsoft 365 for your organization that can help you identify and manage potential risks while keeping staff connected and productive.

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The Odigo Group is known for delivering positive customer experiences on their clients’ projects, campaigns, and events. Many of these industry leaders regard the marketing agency as an extension of their team. And they’ve come to expect seamless transactions and streamlined processes from the Odigo team.

The Odigo Group uses eSignature to help send and sign contracts, manage compliance agreements, track trainings, and execute transactions. With DocuSign, this small business provides the leading-edge customer experiences their global clients expect.

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In the era of cloud-first and mobile-first technology, productivity and security go hand in hand. This means that when utilizing digital tools, the fact that your data remains secure, encrypted, and in the right hands is just as important – if not more so – than the increase in productivity obtained by using them. Therefore, choosing the correct applications involves a careful understanding of their features so you can avoid leaving your business unprotected or putting a strain on productivity with secure but stiff software.

With this infographic, you’ll gain a better understanding of how Microsoft 365 not only empowers your employees with tried-and-true productivity features, but also delivers on four key security pillars that ensure enterprise-wide security.

View: The four pillars of Microsoft 365 enterprise security

This article offers nine ways to create a workspace and routine to make working from home a more joyful, sustainable experience. Suggestions range from self-care to workspace set up to breaks. Read the article for all the ideas.

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A cloud-based deployment technology in Windows 10, Windows Autopilot remotely deploys and configures devices in a zero-touch process right out of the box. This enables IT to configure and customize images with little to no infrastructure to manage—it makes the process easy and simple! Access this article to learn how Windows Autopilot works.

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Enable your users to work from anywhere with confidence by controlling information access across different device endpoints and networks. Additionally, learn how you can benefit from new Microsoft Windows Virtual Desktop features to enhance meeting experiences and ensure cost effectiveness.

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In today’s digitally driven world, data breaches, hacktivism, and cyberthreats are commonplace. Microsoft Surface has studied the particular needs of government organizations when it comes to security and compliance and responded by providing technology and software that keeps data highly secure. Share this guide with customers via email and on your social channels to build awareness around Surface’s cybersecurity benefits.

View: Safer together: How Surface can help keep your organization safe from cyberthreats

This article introduces secure score, which is the central feature in Security Center that helps you understand your current security situation as well as how to efficiently and effectively improve it. It provides detailed guidance on how to access your score, how it is calculated, how to improve it, and more.

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